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One element of the emergency department nurse burnout epidemic–who can help? Based on a qualitative exploratory case study

International Journal of Healthcare Management, ISSN: 2047-9719, Page: 1-13
2024
  • 0
    Citations
  • 0
    Usage
  • 6
    Captures
  • 1
    Mentions
  • 0
    Social Media
Metric Options:   Counts1 Year3 Year

Metrics Details

  • Captures
    6
  • Mentions
    1
    • News Mentions
      1
      • News
        1

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Article Description

Background: Nurses are responsible for a substantial portion of the care patients receive in emergency departments and must be well-equipped to deal with the associated environmental challenges, including managing patients in crises, boarding, and overcrowding. These challenges lead to adverse impacts, like burnout. This study identified training as a resource to reduce the prevalence of nurse burnout. Methods: This qualitative case study employed the Job Demands-Resources model to explore the experiences of one hundred and eleven nurses regarding their preparedness to manage patients undergoing mental health crises and associated boarding and overcrowding. Data were collected from July to August 2023 using anonymous surveys, a burnout inventory, semi-structured interviews, and focus groups. Results: 75% reported experiencing burnout, with over half expressing feelings of inadequacy due to insufficient training. Those not reporting burnout indicated a strong support system at work and felt adequately trained. The imbalance between job demands and resources influenced motivational and health impairments. Conclusion: The study aimed to bridge literature gaps by examining the link between training and burnout, offer empirical evidence and recommendations to academic and healthcare leaders to promote the well-being of nursing staff, and highlight the critical need for supportive training and resources to diminish burnout.

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