Development of capability assessment model of IT operation management process with organizational behavior
Proceedings - 2017 International Conference on Soft Computing, Intelligent System and Information Technology: Building Intelligence Through IOT and Big Data, ICSIIT 2017, Vol: 2018-January, Page: 214-219
2017
- 21Captures
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Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Metrics Details
- Captures21
- Readers21
- 21
Conference Paper Description
In this study, an exploration was conducted at the level of capability process and organizational behavior by making the assessment model of process capability and organ-izational behavior with Spearman-Rank correlation technique. In the assessment model of process capability, Process Refer-ence Model (PRM) referred to the COBIT 5 and Process Meas-urement Framework (PMF) referred to ISO/IEC 33020. In measuring organizational behavior, the Denison Organiza-tional Culture Survey (DOCS) was implemented. Implement-ing this model could lead to know what aspects of organiza-tional behavior affecting the level of process capability. The result shows that the organizational behavior aspects of the Denison Model have very strong correlation to the level of capability of the IT operation management process. The very strong correlation lies on the organizational behavior aspects of Team Orientation, Agreement, and Vision. The strong correlation lies on the organizational behavior aspects of Empowerment, Capability Development, Core Values, Organ-izational Learning, Coordination & Integration, Strategic Direction & Intense, Customer Focus, Creating Change, and Goals & Objectives.
Bibliographic Details
Institute of Electrical and Electronics Engineers (IEEE)
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