Antecedents of Social Performance in Tourism and Hospitality Firms: The Role of Employee Resilience, Transactive Memory Systems, and Dynamic Capabilities
Journal of Travel Research, ISSN: 1552-6763
2024
- 32Captures
- 1Mentions
Metric Options: Counts1 Year3 YearSelecting the 1-year or 3-year option will change the metrics count to percentiles, illustrating how an article or review compares to other articles or reviews within the selected time period in the same journal. Selecting the 1-year option compares the metrics against other articles/reviews that were also published in the same calendar year. Selecting the 3-year option compares the metrics against other articles/reviews that were also published in the same calendar year plus the two years prior.
Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Metrics Details
- Captures32
- Readers32
- 32
- Mentions1
- News Mentions1
- News1
Most Recent News
Reports on Epidemiology Findings from University of Canterbury Provide New Insights (Antecedents of Social Performance in Tourism and Hospitality Firms: The Role of Employee Resilience, Transactive Memory Systems, and Dynamic Capabilities)
2024 DEC 05 (NewsRx) -- By a News Reporter-Staff News Editor at NewsRx COVID-19 Daily -- New study results on epidemiology have been published. According
Article Description
Tourism and hospitality firms generally recover from crises but the resources and capabilities they leverage to maintain social performance remain elusive. Embedded in the resource-based view of the firm, we argue that psychological resources, such as employee resilience, and knowledge embedded in teams, through a transactive memory system, as well as dynamic capabilities can sustain social performance during crises. We test this proposition on a sample of 350 UK tourism and hospitality firms that survived the COVID-19 pandemic. Results from partial-least square structural equation modeling and fuzzy set qualitative comparative analysis identify different combinations of employee resilience, transactive memory systems, and dynamic capabilities that can boost social performance. Theoretically, micro and meso-level organizational resources and capabilities are intertwined in shaping social performance during crises. Managerially, recommendations on how to improve employee resilience in a way that boosts team knowledge, dynamic capabilities and ultimately social performance are offered.
Bibliographic Details
Provide Feedback
Have ideas for a new metric? Would you like to see something else here?Let us know