Self-Efficacy and Satisfaction of Patients with Type 2 Diabetes at a Chilean Health Care Center

Introduction: Diabetes mellitus is a public health problem that causes biopsychosocial conditions among individuals with this disease, leading to the need to assess the different aspects that can affect their compensation such as patient self-efficacy and satisfaction. Materials and Methods: A quantitative descriptive correlational study was developed using the Health Promotion Model as a reference and including 86 individuals (56 women and 30 men) with diabetes mellitus type 2 using simple random sampling, from whom it was possible to identify their profile and perception of patient self-efficacy and satisfaction through the instruments for assessing self-efficacy in type 2 diabetes management (Cronbach’s alpha of 0.85) and the Patient Assessment of Chronic Illness Care (PACIC) (Cronbach’s alpha of 0.88). Results: Most of the users are women (65%) in their adulthood (65.1%) who perceived themselves as self-efficient (82.6%) and show satisfaction with the service offered (76.7%) but showed metabolic decompensation (57%). There was an association between self-efficacy and age group (p=0.002), having a partner (p=0.029), glycosylated hemoglobin (p=0.007) and cognitive status in older adults (p=0.017), as well as between satisfaction and age group (p=0.033), gender (<0.001), and employment situation (p=0.005). Discussion: The established profile is consistent with that reported in other publications. Patient self-efficacy and satisfaction are aspects related to patient compensation. Conclusions: Patient self-efficacy and satisfaction need to be enhanced, as well as the application of the Health Promotion Model.