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Crossing borders: a comparative study of the consumer rights Oversight Agency in Chile and international models

Justicia (Barranquilla), ISSN: 2590-4566, Vol: 29, Issue: 46
2024
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Article Description

This article compares consumer protection models in different countries, with a special focus on Chile’s National Consumer Protection Service (SERNAC). Through legal comparison and documentary analysis, the divergent approaches in consumer protection are examined, considering the influence of each country’s political and administrative structure. Centralized and regulatory models were found, along with others that prioritize agency autonomy and private sector participation. In Chile, the prominent role of SERNAC’S informative functions, encompassing a wide range of provisions, stands out. While some experts argue that SERNAC should not be limited to being merely an informer but should empower citizens to actively participate in the market, thereby reducing inequality.

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