How Do Software Practitioners Perceive Human-Centric Defects?
SSRN, ISSN: 1556-5068
2023
- 110Usage
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Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Article Description
Context: Human-centric software design and development focuses on how users want to carry out their tasks, rather than making users accommodate their software. Software users can have different gender, age, culture, language, disabilities, socioeconomic status, and educational background, among many other differences. Due to the inherently varied nature of these differences and their impact on software usage, preferences and issues users face can vary, resulting in user-specific defects, that we term as human-centric defects' (HCDs). Objective: This research aims to understand the perception and current management practices of such human-centric defects by software practitioners, identify key challenges in reporting, understanding and fixing them, and provide recommendations to improve HCDs management in software engineering.Method: We conducted a survey and interviews with software engineering practitioners to gauge their knowledge and experience on HCDs and the defect tracking process.Results: We analysed fifty (50) survey and ten (10) interview responses from SE practitioners and identified that there are multiple gaps in the current management of HCDs in software engineering practice. There is a lack of awareness regarding human-centric aspects causing them to be lost or under-appreciated during software development. Our results revealed that the handling of HCDs could be improved by following a better feedback process with end-users, a more descriptive taxonomy, and suitable automation.Conclusion: HCDs present a major challenge to software practitioners, given their diverse end-user base. In the software engineering domain, research on HCDs has been limited and requires effort from the research and practice communities to create better awareness and support regarding human-centric aspects.
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