Enhanced FMEA Methodology for Evaluating Mobile Learning Platforms Using Grey Relational Analysis and Fuzzy AHP

This study addresses a significant problem: it is difficult to choose a suitable mobile learning platform effectively since many learning platforms are readily available for users. For this purpose, the study proposes an efficient way to rank and choose the most suitable mobile learning platform by integrating risk analysis and multi-criteria decision-making methods. The selection of a suitable mobile learning platform is challenging due to the vast collection of available platforms. Traditional decision-making approaches often struggle to manage the inherent uncertainty and subjectivity in platform evaluation. To address this, we propose an enhanced methodology that combines grey relational analysis (GRA) and fuzzy analytic hierarchy process (FAHP), leveraging their complementary strengths to provide a robust and adaptive solution. The study employs ISO/IEC 9126 software quality standards to locate the most suitable mobile learning platform. FMEA is based on three risk factors: occurrence, severity, and detection. The fuzzy analytical hierarchy process (FAHP) is used to determine the relative weight of each risk factor to identify the grey risk priority number that can be calculated for each criterion. Mobile learning platforms are then ranked based on their grey risk priority number. The method was applied to five widely used mobile learning platforms with three decision-makers. In addition, the multi-criteria decision-making software was developed to aid users, educators, and administrators in their decision-making processes. The integrated FMEA-GRA-FAHP technique, using ISO/IEC 9126 standards, provides an effective way of locating the most suitable mobile learning platform and ranking them according to their reliability. This research is believed to be the only study applying an integrated FMEA-GRA-FAHP approach to evaluate the risks and quality of mobile learning platforms. The unique approach overcomes certain limitations of the standalone methods such as FMEA and FAHP, making it a valuable tool for identifying the suitability of mobile learning platforms. In addition, the study underscores the importance of inclusivity and equity in ensuring high-quality education and creating an environment conducive to lifelong learning for all.