E-Government Services Adoption in Uzbekistan: An Empirical Validation of Extended Version of the Unified Model of Electronic Government Acceptance (UMEGA)
Journal of Policy Studies, ISSN: 2799-9130, Vol: 37, Issue: 3, Page: 17-39
2022
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Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Article Description
E-government is recognized as one of the top priorities among many countries and Uzbekistan is one such country that embarked on e-government implementation. Although a growing body of literature focused on the acceptance of e-government from the citizens’ perspective in different countries, little is known about the Uzbek citizens’ perceptions. In this context, this study aimed to investigate the underlying factors for citizens’ intention to use e-government services called Single Portal of Interactive Public Services (SPIPS) in Uzbekistan. To that end, a theoretical model known as the Unified Model of E-government Adoption (UMEGA) was extended and employed. A survey was conducted for 390 Uzbek citizens to measure six constructs from UMEGA and two additional components, service quality and trust. Results from structural equation model showed that performance expectancy (β=0.680, p < 0.001) and trust (β=0.548, p < 0.001) had the greatest influence on intention to use e-government. These findings suggest policy recommendations for successful diffusion of e-government services in other developing countries and Central Asian countries including Uzbekistan.
Bibliographic Details
Graduate School of Public Administration, Seoul National University (GSPA)
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