Ocena efektów wdrożenia wymagań normy ISO 9001 w małych i średnich organizacjach handlowych

In recent years more and more companies, to improve internal processes, decide to implement standardized quality management systems. It is assumed that the implementation of ISO 9001 leads to the continuous development and influences the growth of the number of satisfied customers. Unfortunately, the standardized quality management systems also have weaknesses that can affect the efficiency of the enterprise. The study indicates the nature of the implementation of ISO 9001 in small and medium-sized organizations. Based on the survey and analysis the emphasis has been put on the influence of the implementation of the quality management system as far as the improvement of the company in areas such as the realization of the objectives in terms of quality, understanding of customer requirements, relations with suppliers and employee involvement.