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Firm and Employee Effects of an Enterprise Information System: Micro-Econometric Evidence

SSRN Electronic Journal
2010
  • 0
    Citations
  • 1,092
    Usage
  • 2
    Captures
  • 0
    Mentions
  • 0
    Social Media
Metric Options:   Counts1 Year3 Year

Metrics Details

  • Usage
    1,092
    • Abstract Views
      951
    • Downloads
      141
  • Captures
    2
    • Readers
      2
      • SSRN
        2
  • Ratings
    • Download Rank
      413,209

Article Description

We investigate the impact of adopting an enterprise resource planning (ERP) system on performance changes and employee outcomes in a retail chain. We find that: (i) sales and inventory turnover initially drop by 7 % and recover in 6-12 months; (ii) inventory turnover recovers more quickly for establishments that adopt ERP later; (iii) employee outcomes, including increased workload, greater job difficulty and enhanced multitasking, vary significantly over time, though implications for employee welfare are ambiguous.

Bibliographic Details

Derek C. Jones; Panu Kalmi; Antti Kauhanen

Elsevier BV

enterprise resource planning; retailing; Finland; IT

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