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Most eGovernment-for-Development Projects Fail: How Can Risks be Reduced?

SSRN, ISSN: 1556-5068
2020
  • 28
    Citations
  • 5,545
    Usage
  • 631
    Captures
  • 0
    Mentions
  • 0
    Social Media
Metric Options:   Counts1 Year3 Year

Metrics Details

  • Citations
    28
    • Citation Indexes
      25
    • Policy Citations
      3
      • Policy Citation
        3
  • Usage
    5,545
    • Abstract Views
      4,053
    • Downloads
      1,492
  • Captures
    631
  • Ratings
    • Download Rank
      26,119

Article Description

eGovernment can make a valuable contribution to development. However, at present, the majority of e-government-for-development projects fail either totally or partially. This paper explains the underlying cause of failure: the oversize gaps between project design and on-the-ground reality (known as 'design-reality gaps'). The dimensions of these gaps are identified, as are archetypal situations in which failure is likely to occur. The paper then provides a step-by-step guide to identifying and addressing failure risks for e-government projects. It concludes with a real-world case study of using the design-reality gap approach to reduce risks in an e-government project.

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