Impact of Outsourcing on Cleaning Service Quality: A Study of the University of Lagos
Unilag Journal of Business Vol. 5 No. 2 2019
2019
- 810Usage
Metric Options: CountsSelecting the 1-year or 3-year option will change the metrics count to percentiles, illustrating how an article or review compares to other articles or reviews within the selected time period in the same journal. Selecting the 1-year option compares the metrics against other articles/reviews that were also published in the same calendar year. Selecting the 3-year option compares the metrics against other articles/reviews that were also published in the same calendar year plus the two years prior.
Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Example: if you select the 1-year option for an article published in 2019 and a metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019. If you select the 3-year option for the same article published in 2019 and the metric category shows 90%, that means that the article or review is performing better than 90% of the other articles/reviews published in that journal in 2019, 2018 and 2017.
Citation Benchmarking is provided by Scopus and SciVal and is different from the metrics context provided by PlumX Metrics.
Paper Description
This study examines the impact of outsourcing on cleaning service quality in UNILAG. Primary data using questionnaires were collected from 43 members of staff of the institution selected using purposive sampling. Data generated were analyzed using descriptive and inferential (t-test) statistics. The result of the t-test revealed that t = 5.790 and p = 0.000 and since p ≤ 0.05 it thus means that there is a significant difference in cleaning service quality before and after outsourcing. This by implication means that the quality of the cleaning service improved after it was outsourced. With the satisfaction achieved through outsourcing cleaning functions, the study recommends that the university may need to consider outsourcing other not too strategic non-core support activities for improved administrative efficiency and resource appropriation.
Bibliographic Details
Provide Feedback
Have ideas for a new metric? Would you like to see something else here?Let us know